Get started with the product replacement application
PaxVax is committed to helping patients follow the dosing schedule and refrigeration instructions for Vivotif.
In addition to the instruction they receive from you, we provide a patient brochure, text reminder program, and refrigerator/mirror decal to help them stay on track. You can download these patient resources here or call Customer Service at
800-533-5899 to order.
But what if…
We understand that patients may occasionally veer off course (we’re all human, after all!) In this instance, please call Medical Information at 888-483-9053 or
e-mail them at [email protected].They may be able to provide you with information to help you determine the best approach for your patient.
If you determine that you need a product replacement, PaxVax will supply replacement doses of Vivotif for one of the following reasons:
You may submit a request for a replacement product here.
Feel free to contact Customer Care at (800) 533-5899 if you need help at any time.
You can also download a form to fax a replacement request.
If the e-mail address you entered is associated with a customer account in our records, you will receive an e-mail from us with instructions for resetting your password. If you don’t receive this e-mail, please check your junk mail folder or visit our Help pages to contact Customer Service for further assistance.
Don’t have or forgot your email address?